Privacy Policy

At Dreamstone, we are committed to protecting and respecting your privacy. This statement describes the personal data we collect, how we use it, and how we keep your data secure. For more information on how we use cookies, please see our Cookie Policy. For all other information about our services, please see our Terms.

Personal Information We May Collect About You
We will collect various types of personal data about you for the purposes described in this policy, including:

1. Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by filling in forms on the Website, including when you subscribe to our newsletter and register and create an account on the Website;
2. Details of any transactions you conduct;
3. Personal data that may be included in communications you send to us, such as reporting
4. problems or submitting questions, concerns or comments about the Website or its content;
5. Credit/debit card information; and
6. Personal information collected from third parties, such as data you agree to share with us on publicly accessible social networks (e.g., Instagram, etc.) and/or data we may collect from other publicly accessible databases.
7. You are not obliged to provide any of this information. Providing us with your personal data (in particular, your personal details, your email, your address, your credit/debit card number and bank routing number and your telephone number) is necessary to process your order for products purchased on the Website, to provide other services offered on the Website at your request or when your personal data is needed to fulfil obligations required by law or regulation. Refusal to provide us with any personal data required to perform the above purposes may result in us being unable to process your order as required. Therefore, in certain circumstances, failure to provide personal data may constitute a legitimate and justifiable reason not to process your order for products purchased on the Website or not to provide the Website services.

Minimum Age
Protecting the safety and privacy of children is very important to us. We do not knowingly collect or use the personal data of any child under the age of sixteen (16) or under the age of majority as determined by the laws of their country of residence. By registering on the Website, you confirm that you are over the age of majority in your country of residence.

Use of your personal information
Whenever we process your personal data, we do so based on a lawful “ground” (or legal basis). In most cases, the processing of your personal data will be based on one of the following bases:

1. The processing is necessary to perform a contract with you or to take steps requested by you to enter into a contract (such as a sales contract);
2. The processing is necessary to comply with a legal obligation;
3. The processing is in our legitimate interests as a business and our interests are not overridden by your interests, fundamental rights or freedoms. Our legitimate interests may include our interest in using customer and website user personal data to conduct and develop our business activities with existing and potential customers and website users (including to carry out our standard marketing activities); and an interest in establishing, exercising or defending legal claims; or
4. The processing is based on your prior explicit consent, such as segmentation and tailored marketing activities.
5. Retention of your personal data
6. Our general practice is to retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected. Unless local law requires otherwise, we will typically retain your personal data for three years from the end of our relationship or your last contact. However, in some circumstances, we may retain personal data for longer, for example, where we are required to do so in accordance with legal, tax and accounting requirements.
7. In certain circumstances, we may also retain your personal data for longer periods of time in accordance with applicable statutes of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Your Rights
You have the following rights in relation to your personal data:

1. Right to withdraw consent – Where applicable, you have the right to withdraw your consent at any time. For example, if you wish to opt out of receiving electronic marketing communications, you can change your account settings on the Website, use the “unsubscribe” link provided in our emails, or otherwise contact us directly and we will stop sending you communications.
2. Rights of access, correction and erasure – You have the right to request access to and obtain a copy of any personal data we may hold about you, request correction of any inaccurate data relating to you, and in certain circumstances request erasure of your personal data. You can review and update most data yourself online or by contacting sales@szdreamstone.cn directly.
3. Right to data portability – Under certain conditions, you have the right to receive all such personal data you have provided to us in a structured, commonly used and machine-readable format and the right to request that we transmit it to another controller where technically feasible.
4. Right to restrict processing – You have the right to restrict our processing of your personal data until we have taken adequate steps to correct or verify its accuracy if you contest the accuracy of your personal data;
5. The processing is unlawful but you do not want us to erase the data;
6. We no longer need your personal data for the purposes of the processing but you require such data to establish, exercise or defend legal claims; or
7. You have objected to processing on legitimate interest grounds (see below), pending verification of whether we have overriding compelling legitimate grounds to continue the processing.
8. Where personal data is subject to such restriction, we will only process it with your consent or for the establishment, exercise or defence of legal claims.
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10. Right to object to processing based on legitimate interests – If we rely on legitimate interests to process personal data, you have the right to object to that processing. If you object, we must stop the processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or we need to process the data to establish, exercise or defend legal claims. Where we rely on legitimate interests as a justification for processing, we believe we can demonstrate such compelling legitimate grounds but we will consider each case on a case-by-case basis.
11. Right to object to processing for marketing purposes - When we process personal data for direct marketing purposes, you have the right to object to that processing at any time.

You also have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes applicable law.
For more information about your rights, to exercise any of your rights, or if you have any complaints or questions about the processing of your personal data, please contact sales@szdreamstone.cn .
Please note that we may ask for proof of identity and we reserve the right to charge a fee where permitted by law, for example if your request is manifestly unfounded or excessive. We will endeavor to respond to your request as quickly as possible and in any event within the applicable timeframe.

Changes to this Policy

We may occasionally change this Policy, for example to comply with new requirements under applicable law or technical requirements. We will post the updated Policy on our website. We may also notify you of material changes and seek your consent to those changes if required by applicable law. We therefore encourage you to check this page regularly.

Complaints

As stated above, if you wish to make a complaint, please contact us by email or post using the details provided under "Contact Us" above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.